Assistant Operations Manager (French Speaking)
Job Description
We are currently looking for an Assistant Manager to join our French Operations Department based at our Headquarters in Steeton (West Yorkshire, UK).
Join our supportive team and make a difference in the lives of our customers. This interesting and varied position offers opportunities to work in an international environment without the commute to the city.
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
*** THE SUCCESSFUL CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH ***
Working Hours: Monday – Friday, 8:00am - 5:00pm
Salary: £29,000 P/A
The Ideal Candidate
- French Speaker (Essential)
- Managerial experience (advantageous, but not essential)
- Basic computer skills including emails, word documents and spreadsheets
- Excellent time management skills, able to meet deadlines and prioritise effectively
- Excellent written and verbal communication skills in English and French
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
?Quality of the products we make and sell and the service we provide
?Unity Working together as one team
?Integrity Acting responsibly and honestly to deliver on our promises
?Caring About our customers, each other and the wider community
?Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
We are a small team therefore this role involves hands-on duties as a Coordinator as well as managerial tasks, reporting, and supporting your manager. This is an excellent opportunity for someone who wants to grow and develop their career.
Key responsibilities as Assistant Manager include:
- Be the first level of escalation: Support the team in dealing with enquiries by customers and other departments
- Analyse important data: Run and analyse regular reports to gain important insights about how we are doing
- Ensure high quality of work: Monitor tasks and ensure that team tasks are executed well and in a timely manner
Key responsibilities as Operations Coordinator include:
- Be the first point of contact: Answer incoming calls and emails from customers and our engineers in France.
- Provide excellent customer service: Answer general questions and resolve minor complaints.
- Troubleshooting: Resolve technical issues over the phone. (Full training provided, no previous technical experience required)
- Keep track of everything: Document all customer interactions in our system.
Coordinate and plan: Schedule engineer visits and plan their daily route while keeping an eye on their stock levels. - Collaborate with teams across borders: Work closely with our teams in France and the UK to ensure efficient operations.
Benefits
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Healthcare Provision
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Multilingual Department
Acorn is a truly global company, exporting to more than 80 countries worldwide and having offices on four continents. Our multilingual roles – available in Sales, Operations and Technical Support teams – offer an opportunity to talented individuals who speak multiple languages to be part of Acorn’s global success. Effective communication is vital to any business, and even more so for a global enterprise such as Acorn.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
